Phantom GuardBig-company protection, startup budget
SentinelOne endpoint protection, NinjaOne monitoring, and automatic patching on every device, for far less than a full managed IT contract.
Startup Flex plan · For new companies with 1 to 15 people
Real security for a company that's still finding its size.
Startup Flex gives founders and small teams the endpoint protection a large firm buys, with email support and booked calls instead of a 24/7 phone desk. It's month to month, so you can add people, let contractors go, and change support level without penalties.
What you get with Startup Flex
For new companies with 1 to 15 people.
Pick the help you need
Three support levels, from alerts-only to booked calls and admin work. Change level as your company changes.
Grows and shrinks with you
Add a laptop for a new hire, remove one when a contractor leaves. Your bill follows your devices.
Downshift, don't drop
Tight month? Move down to Shield and stay protected, then move back up with no fee.
Admin work off your plate
On Launch Plus we handle new-hire and departure setup, Microsoft 365 or Google Workspace admin, and a quarterly security check-in.
Backup when you want it
Microsoft 365 or Google Workspace backup is included with Launch Plus and available as an add-on on the other levels.
Three support levels, one protection floor
Every level includes the same protection on every device. What changes is how much hands-on help is included.
| Level | Shield | Launch | Launch Plus |
|---|---|---|---|
| Billed | Per device | Per device | Per user (up to 2 devices each) |
| Protection | SentinelOne EDR, NinjaOne monitoring, patching, disk-encryption check | Same as Shield | Same as Shield |
| Support | Security alerts handled by us; questions by email | Email support and remote fixes; one 30-minute booked call a month | Priority email support; up to 2 hours of booked calls a month |
| Admin work | None | Device setup when a computer is added | New-hire and departure setup, Microsoft 365 or Google Workspace admin, quarterly security check-in |
| Backup | Add-on | Add-on | Microsoft 365 or Google Workspace backup included |
Booked-call allowances are per company per month. Extra call time can be added at an hourly rate.
The base of every plan
The protection large companies buy, on every device.
Whichever plan you choose, each enrolled device gets the same protection floor. Plans differ in how much hands-on help is included, not in whether your devices are protected.
SentinelOne endpoint protection
Endpoint detection and response (EDR) that watches for suspicious behavior, not just known viruses.
NinjaOne monitoring
Device health checks that flag problems such as disabled protection, low disk space, or a failing drive.
Automatic patching
Operating system and application updates applied on a schedule, so you don't have to remember.
Alerts handled by us
Security alerts from your devices come to Phantom Guard, and we follow up with you when something needs your attention.
Who Startup Flex is for
- Founders and teams of 1 to 15 people, including incubator and accelerator companies, solo professionals, and new LLCs
- Teams that are happy to email us and book a call when they need one
- Companies whose headcount changes month to month: contractors, interns, seasonal staff
What's included
- SentinelOne endpoint detection and response on every device
- NinjaOne monitoring with operating system and application patching
- Disk-encryption check
- Your choice of Shield, Launch, or Launch Plus support
- Month-to-month billing with no long-term contract
Startup Flex isn't the right fit if you need someone on the phone around the clock, on-site work, or a compliance program such as HIPAA or CMMC. Tell us on your call and we'll talk about a larger plan.
Pricing depends on the number of devices covered. Ask for a quote on your call.
Flexible by design
Start small. Scale up or down month to month.
Most Houston managed IT agreements run one to three years and are built for companies with dozens of staff. Ours aren't. Plans are billed monthly, and you can change them as your needs change.
No long-term contractPlans renew monthly. Cancel any time by email; service runs to the end of the month you've paid for.
Add devices any timeA new device is protected once its agent is installed, and it's added to your bill.
Remove devices any timeRetire a laptop or lose a seat and your next invoice drops. No penalty.
Downshift instead of cancelNeed to cut costs? Drop to a lighter support level and keep your devices protected. Move back up when you're ready.
A clean exitIf you leave, we remove our agents, send you a final device report, and delete stored recovery keys once you confirm you have what you need.
Support, plainly
Email and booked calls, not a phone queue.
Our plans trade the round-the-clock phone desk for email support and calls you book, which is how we keep prices well below a traditional managed IT contract. We'd rather be clear about that up front.
How support works
- Email support@phantomguard.net and your message becomes a ticket we work through in order
- Book a call or remote session through our online calendar when something needs a closer look
- Business hours are Monday to Friday, 8 a.m. to 6 p.m. Central
- Outside business hours your protection keeps running automatically; we review alerts during business hours
What's not included
- A 24/7 help desk or phone line
- On-site visits
- Compliance programs such as HIPAA or CMMC
- General IT help with software, printers, or accounts we don't manage
- Incident response or data recovery (we can refer you to specialists)
How much help your plan includes, such as booked call time, is set out in your service agreement. Extra call time can be added at an hourly rate.
Getting started
From first call to protected devices
Every customer goes through the same short set of steps, tracked in your customer portal so you can see what's done and what's next.
- Talk it throughA short call about your devices and what you need. No obligation.
- Confirm your detailsYou review your account details and contacts in the portal.
- Confirm your planWe agree the plan and devices covered, and you subscribe online.
- Install the agentRun your personal installer on each device. The rest is automated.
- Setup checkWe finish configuration and send you a short health report.
Compare the other plans
Not sure which plan fits?
Tell us about your devices and how you work. We'll recommend a plan, and if a different provider would suit you better, we'll say so.
Schedule a call