Phantom GuardProtection that stays current
Managed antivirus and endpoint detection & response (EDR) look for suspicious behavior, not just known viruses, and stay up to date without you doing anything.
Essential plan · For households and individual users
Business-grade protection for the computers at home.
Essential puts the same kind of managed security tools businesses use on your family's computers, then keeps them updated for you. No contract, no technical know-how needed.
What you get with Essential
For households and individual users.
Updates handled for you
Operating system and application updates are applied automatically, closing the gaps attackers rely on.
Problems spotted early
Device health monitoring flags things like disabled protection or a failing drive, so we can let you know and help sort it out.
Help without a house call
A remote support agent lets us look at a problem with your permission, by appointment.
Covers what you actually own
Add a laptop for the new school year, remove the one you sold. Your plan follows your devices.
The base of every plan
The protection large companies buy, on every device.
Whichever plan you choose, each enrolled device gets the same protection floor. Plans differ in how much hands-on help is included, not in whether your devices are protected.
SentinelOne endpoint protection
Endpoint detection and response (EDR) that watches for suspicious behavior, not just known viruses.
NinjaOne monitoring
Device health checks that flag problems such as disabled protection, low disk space, or a failing drive.
Automatic patching
Operating system and application updates applied on a schedule, so you don't have to remember.
Alerts handled by us
Security alerts from your devices come to Phantom Guard, and we follow up with you when something needs your attention.
Who Essential is for
- Families who want every computer at home covered without having to look after it
- Students and individuals with one or two laptops
- Anyone who'd rather not remember to run updates or renew antivirus
What's included
- Managed antivirus and endpoint detection & response (EDR)
- Automated operating system and application updates
- Device health monitoring and alerts
- Remote support agent for faster troubleshooting
Pricing depends on the number of devices covered. Ask for a quote on your call.
Flexible by design
Start small. Scale up or down month to month.
Most Houston managed IT agreements run one to three years and are built for companies with dozens of staff. Ours aren't. Plans are billed monthly, and you can change them as your needs change.
No long-term contractPlans renew monthly. Cancel any time by email; service runs to the end of the month you've paid for.
Add devices any timeA new device is protected once its agent is installed, and it's added to your bill.
Remove devices any timeRetire a laptop or lose a seat and your next invoice drops. No penalty.
Downshift instead of cancelNeed to cut costs? Drop to a lighter support level and keep your devices protected. Move back up when you're ready.
A clean exitIf you leave, we remove our agents, send you a final device report, and delete stored recovery keys once you confirm you have what you need.
Support, plainly
Email and booked calls, not a phone queue.
Our plans trade the round-the-clock phone desk for email support and calls you book, which is how we keep prices well below a traditional managed IT contract. We'd rather be clear about that up front.
How support works
- Email support@phantomguard.net and your message becomes a ticket we work through in order
- Book a call or remote session through our online calendar when something needs a closer look
- Business hours are Monday to Friday, 8 a.m. to 6 p.m. Central
- Outside business hours your protection keeps running automatically; we review alerts during business hours
What's not included
- A 24/7 help desk or phone line
- On-site visits
- Compliance programs such as HIPAA or CMMC
- General IT help with software, printers, or accounts we don't manage
- Incident response or data recovery (we can refer you to specialists)
How much help your plan includes, such as booked call time, is set out in your service agreement. Extra call time can be added at an hourly rate.
Getting started
From first call to protected devices
Every customer goes through the same short set of steps, tracked in your customer portal so you can see what's done and what's next.
- Talk it throughA short call about your devices and what you need. No obligation.
- Confirm your detailsYou review your account details and contacts in the portal.
- Confirm your planWe agree the plan and devices covered, and you subscribe online.
- Install the agentRun your personal installer on each device. The rest is automated.
- Setup checkWe finish configuration and send you a short health report.
Compare the other plans
Not sure which plan fits?
Tell us about your devices and how you work. We'll recommend a plan, and if a different provider would suit you better, we'll say so.
Schedule a call