Terms of Service

Effective October 19, 2026

These terms apply to your use of phantomguard.net, the Phantom Guard customer portal, and any subscription you purchase from Phantom Guard LLC ("Phantom Guard," "we," "us"). By using the portal or subscribing, you agree to these terms. If you have a separate signed service agreement with us, that agreement controls where it conflicts with these terms.

1. Our services

We provide managed endpoint protection and related IT security services, and we source and deploy third-party security software. Descriptions on our website are general. The specific services, devices covered, and any support included in your plan are those we confirm with you before you subscribe.

2. Your portal account

Portal access is by approval. You're responsible for activity under your account and for keeping your sign-in and personal installer link private. Tell us promptly if you think your account or installer link has been misused.

3. Subscriptions and billing

• Plans are billed monthly in advance through our payment processor, Stripe, and renew automatically until cancelled.
• Prices don't include applicable sales tax, which is added at checkout where required.
• If a payment fails, Stripe may retry it and notify you. We may suspend services while an account is past due.
• We'll give you at least 30 days' notice before changing the price of your plan.

4. Cancellation and refunds

You can cancel at any time through the billing portal or by contacting us. Cancellation takes effect at the end of your current billing period, and services continue until then. Payments are non-refundable except where required by law or where we agree otherwise in writing. When services end, we'll remove our management agent from your devices or give you instructions to do so.

5. Your responsibilities

• You confirm you own the devices you enroll or are authorized to have us manage them.
• You'll give us accurate information and the access we reasonably need to provide the services.
• You remain responsible for backing up your data, unless backup is expressly included in your plan.
• You won't interfere with, disable, or remove our agent or security tools except as we direct.

6. Third-party products

Security software and other third-party products we resell or deploy are provided under their manufacturers' terms, which may require your acceptance. Any warranties for those products come from their manufacturers, not from Phantom Guard.

7. No guarantee of security

No security product or service can prevent every threat. Our services are designed to reduce risk, not eliminate it. We don't guarantee that your devices, network, or data will be free from intrusion, malware, data loss, or interruption.

8. Disclaimer of warranties

Except as expressly stated in these terms or a signed service agreement, our website, portal, and services are provided "as is" and "as available," and we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the extent permitted by law.

9. Limitation of liability

To the extent permitted by law, Phantom Guard won't be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total liability for any claim related to the services is limited to the amount you paid us for the services in the three months before the event giving rise to the claim.

10. Suspension and termination

We may suspend or end services if you don't pay, if you breach these terms, or if continuing would create a security or legal risk. Where practical, we'll give you notice first.

11. Privacy

Our Privacy Policy explains how we handle information from our website and portal. Data collected by the tools we install on your devices is handled as described in your service agreement.

12. Governing law

These terms are governed by the laws of the State of Texas. Any dispute will be resolved in the state or federal courts located in Harris County, Texas.

13. Changes to these terms

We may update these terms from time to time. We'll post the updated version here with a new effective date and, for material changes, notify active subscribers before they take effect.

14. Contact

Phantom Guard LLC, Houston, Texas
Email: questions@phantomguard.net
Phone: 424-444-8273